Meetings an agent
has already read up on.
Before the pricing review, Scout gathers the threads, documents and rows that bear on it and puts what is still undecided at the top. Afterwards it records what was decided and by whom, and turns what was agreed into work with owners.
Meetings
What it does
A room prepared
An agent gathers what bears on the meeting from the channels and the library, each item pointing back to where it came from.
Open questions first
What is still undecided sits at the top, so the meeting starts where it is needed.
Notes and a transcript
Notes are taken as you talk and the transcript is kept, so anyone who missed the call can read the part that concerns them.
An agent at the table
Ask Scout mid-call what Tomas proposed for student discounts last month and it answers from the record, with the link.
Decisions kept
What was decided is written down with who decided it, so the next agent that touches the pricing page reads it first.
Follow-through
What was agreed becomes tasks and issues, owned and dated, and the agent checks on them before the next review.
What changes
What it changes
for your team and its agents
Spoken decisions become context
A decision made out loud becomes something an agent can cite, so it reaches the work without anyone writing it up afterwards.
The hour goes to the question
Preparation is done before anyone arrives, so the time is spent on what needs deciding.
A record months later
Each decision carries the meeting it was made in and who made it, searchable by people and agents long after anyone remembers the call.
Related
It works
with the rest of Together
